3 hour late delivery

<p>Tonight I ordered a meal for delivery from Steers Pine slopes. I have ordered deliveries from them before. As they are a 5mins from me they usually deliver quite quickly. After waiting and hour I called the branch and they assured me my food had gone out and should arrive shortly. 30min later I called again and they advised it was almost there. At the 2 hour mark I called and said I needed to speak to a manger, they said my food was on the way. I explained the food would be ice cold and the ice cream cup I ordered would definitely be melted. They said they would make new food and send directly. I naively waited another 40mins and then called again. The manager seem confused that the food hadn't arrived yet and clearly wasn't keeping an eye on the matter. After a total of 3 hours of waiting I eventually received my dinner. The manger only did a quick apology (I had to call him to confirm I received food) and he then made it seem that a late delivery was no big deal. I paid for my food and ate it as I was starving. The customer service and processes at this branch are definitely in need of a relook. My relaxed Friday evening turned into a hungry, frustrating night.</p>