2hrs waiting for cold and soppy food!!!
<p>Most horrible experience received from Steers today. I am truly upset and still hungry waiting for an order that was misplaced. We called them 8 times and spoke to Patience who hanged up on us and told us they cannot find our order. Whats the point of ordering online and getting a reference number of #6 ********** when this does not even help locate your order? I am disgusted by how this has been handled and not even management called to apologize for such *********** service. And after waiting those 2hrs, the food is delivered cold and soppy wet from the cooldrinks with a driver that does not even work for Steers.</p>
Thank you very much for taking the time to report your experience with our Long street branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team.
Thank you very much for taking the time to report your experience with our Long street branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team.
So 2 weeks still waiting for a call...I guess Steers doesn't care much about customer complaints.
So 2 weeks still waiting for a call...I guess Steers doesn't care much about customer complaints.