2hours late order

Yesterday I placed an order at 12:55 and at 15:00 I still hadn't received my order after calling more than 4 times with getting any assistance until I was referred to the manager Polite who is a female and cudnt even tell me where the driver was as they cannot track him once out off the store the guy came with the wrong order which I told Polite about and they did another one which was still the same as the other when i called her back too advise she no longer answered my calls was told by a rude consult that she's on another call either I wait or she realises the call which she did n Polite never got back too me regarding the order unprofessional manager doesn't care what happens too her clients and I had too pay full amounts for poor service no compensation no apology