HN
Hannes N

1 reviews | Active since Dec 2009

28 Jul 2017, 14:08

2hours and still no order

<p>2 hours and still no order and most likely the food will be cold. Phone just rings and rings and rings....which seems to be the new MO for steers as it doesnt matter what branch you order from.</p>

0
Replies (3)
HN
Hannes N's update28 Jul 2017, 14:29
Reviewer Update

and 2.5 hours late and cold as expected and small chips vs reg ordered.....

Steers
Steers's reply11 Sept 2017, 14:09
Official

Thank you very much for taking the time to report your experience with our Rosebank branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Steers Team.

HN
Hannes N's update12 Sept 2017, 11:44
Reviewer Update
So i see its company policy for not having time management. After nearly 2months you finally reply here.I get an sms to say case no so and so has been opened. Just to get a reply this morning to say same case has been resolved....no phone call, no sms, no email nadda. Had it with Steers....so me and the company (of over 1000 staff) will order somewhere else