ZJ
Zimasa J
1 reviews | Active since Jul 2010
02 Mar 2015, 15:19
2 hours later, still waiting for my cooldrink
I called to place an order for a combo at 1pm for delivery. The delivery guy came 30 minutes later. My office is right next to the mall. Upon opening the bag I noticed that they had erroneously supp**** a can of Coke instead of the Fanta Orange I had ordered. I immediately called the restaurant to inform them and they said the delivery guy would bring the correct cool drink. 30 minutes later I called again to ask if this guy is still coming and the lady that answered the phone said yes he's coming. They only have 1 guy doing deliveries. It is now 2 hours later, I still don't have the correct cool drink. To say I am disgusted is an understatement!!!! <br> <br> I DO NOT drink Coke, I told the lady this.
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Steers's replyOfficial
05 Mar 2015, 09:40Hello zimasad,
Thank you very much for taking the time to report your experience with our Vincent Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team
Thank you very much for taking the time to report your experience with our Vincent Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team
Steers's reply05 Mar 2015, 09:40
Official
Hello zimasad,
Thank you very much for taking the time to report your experience with our Vincent Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team
Thank you very much for taking the time to report your experience with our Vincent Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team