KW
Kim W
1 reviews | Active since Sept 2011
07 Jul 2015, 11:05
2 hairs in my milkshake
Good day, <br> <br> Yesterday my sales manager purchased 2 large strawberry milkshakes on order number 50.<br> My strawberry milkshake had 2 hairs in the milkshake. Because of this my manager could not drink his either.<br> I called the branch and requested that they collect and deliver another one. No one has been here ever since.<br> I would not like another milkshake as I do not know whether it will be clean again...<br> Please follow this up.<br> <br> Just disgusting...
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Steers's replyOfficial
08 Jul 2015, 10:40Hello Kim-lee,
Thank you very much for taking the time to report your experience with our Montague Gardens branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Montague Gardens branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Steers's reply08 Jul 2015, 10:40
Official
Hello Kim-lee,
Thank you very much for taking the time to report your experience with our Montague Gardens branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Montague Gardens branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care