JvdH
Jon van der Heever

1 reviews | Active since Jul 2015

10 Feb 2016, 20:19

1-hour Drive-Thru

3 weeks ago I complained about this VERY branch. The first time since then, I go back there hoping things have changed, but they got worse. It took them about an hour to serve 3 cars, me being the 3rd one...and that's NO exaggeration!<br> <br> When I got bad service from Debonairs pizza, Romans pizza and Rocomamas, ALL of them offered me an apology and a free meal on the house as a show of good faith...and I've NEVER received bad service after that!<br> Steers at Carnival Mall phones me and the manager says \sorry\".<br> <br> Then I get home and wanna eat my burger, only to find out it's ICE COLD...not warm or luke-warm...ICE-flipping-COLD!!! I had to put it in my microwave to heat it up because it felt like it had been directly under an aircon at 17-degrees for 3 hours!<br> <br> Stick your flippen apology and your business. I'll go support someone else who cares about their customer's satisfaction!<br> <br> I cannot express my disgust and I've never complained about one place like this, twice in a row.<br> <br> The management of this branch is absolutely pathetic!<br> <br> Get competent people who KNOW how to run a business for crying out loud!!!!!!"

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Replies (1)
Steers
Steers's reply11 Feb 2016, 13:05
Official
Hello BRawn767,

Thank you very much for taking the time to report your experience with our Mall@Carnival branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Steers Customer Care

Best regards,