1 hour 40 minutes is not fast food!!!

I ordered dinner at 16:39 through the Steers app for delivery from the Steers Engen Sarnia (Durban). The order went through and was processed. After waiting for an hour and 20 minutes (18:10) I called the number on the order page for Steers Engen Sarnia, to which There was no answer. I tried this a few times, then I eventually decided to call the main Steers customer care line... here if you choose option 2 (customer care) the phone just rings - no answer. So I tried option 1 (place a new order). I spoke to a female call centre agent who transferred me... I wait, no answer. I try again- call main customer care, option 1, same agent, transfer, no answer. I try the same for a third time to which I tell the agent to please not transfer me As it does not work, I get transferred anyway, this time to another call centre agent. This gentleman finds my order via cellphone number, the order has been held/delayed and says he will get in contact with the branch and get back to me. At 18:26, an hour and 40 minutes after placing the order, a Richard from Steers Engen Sarnia, calls me to inform me their card machine is not working properly because of signal issues, can I please pay cash? I said no, I don’t have cash which is why I chose the card option, never mind the fact that it’s been almost 2 hours I’ve been waiting for my food. No explanation was offered, only a continued effort to get me to pay cash. I eventually cancelled my order, said I did not want anything and will not be paying for anything and put the phone down. Worst fast food Service I have ever experienced.