1 branch bringing the entire franchise down

Last night was the last time I will ever visit the Steers at Atterbury Value Mary unless something drastically changes. I've always waited long at this drive-through before(which is eventually the reason why we rather go to Mcdonalds or KFC), but last night I waited around 40 minutes which was an all-time high. With waiting this long, the rude staff at the pay counter, the branch being out of stock usually on ice-cream or certain flavours for the milkshakes (last night they were out of Strawberry again), just name it. I was telling my wife last night that if it was my Steers I would really just take some more pride in it. If you have a backlog of people at the drive-through, take some initiative and send someone out to start taking the orders so that the chef can prepare the food in the mean-time. The owner or manager must not like money because I've seen a lot of people driving away when they see the backlog of people. It's just frustrating that such a great franchise can have such a poorly managed branch. Come to think of it, this single branch has put me off the entire franchise. Something has got to change!