Hell no!

Good afternoon.

I have messaged the above mentioned business and haven't received any response whatsoever. Please see message that was sent to them based on my experience with them.

"Salaams, Hope you are well.

I am Nabeelah, who had my wedding reception yesterday at your venue.

Just thought I would provide some feedback with regards to our experience.

1-Communication amongst the employees within the business isn't transparent. Wiedaad sent me a message at 23h42 on Saturday evening which was a day before the reception to double check what my colours were when this has already been discussed and finalized on the day we came for a mock session which was held on the 6th June where I was quoted an detailed invoice of what was required. Whenever I messaged Wiedaad , I would either get a response or not. When I do get a response , it is either helpful or she will get back to me which she never did which has put me in a position to message other management from Starlet as I would've gotten no feedback from her.

2-Upon our second and final session with Laeeqa on the 30.10.2024 , everything has been once again confirmed and finalised. Bare in mind that at this time, everything was already paid for. The only thing we needed to cover extra was what was discussed with Laeeqa on the day which was the green goblets, side plates for the canapé table and flowers which was paid on the 1.11.2024 and POP was sent. With Wiedaads message Saturday evening, she made me aware that the goblets wasn't invoiced for and I sent her the POP as well as the invoice. I was also asked if my cutlery is silver and I confirmed yes, please bare in mind that this was already discussed and on the invoice that was originally generated in June 24.

I understand that the business industry that you run is a very busy one and can be very tiring at times but it isn't acceptable to be this unorganized.

2-Upon our arrival at the venue, we were called by many people asking which song needed to be played however the USB provided had everything within its individual folders and labeled as follows: Entrance songs 1st play list 2nd play list 3rd play list Which to me was as simple as it should've been and there should've been no need why I was being called to be asked which song needed to be played.

3-The floor plan was sent to Wiedaad and Laeeqa, however the bride and groom table was incorrectly placed and wasn't situated where it needed to be asked discussed with Laeeqa and sent to Wiedaad on Saturday.

4-The Mr and mrs sign on the hexagon was required to have white and olive drapping which wasn't done.

5-There were times , we needed to call the waiters to remove the bones and dirty plates from the table as they were standing around and conversating with each other.

6-The side plates that was invoiced and paid for the canapé table was never provided between the stipulated time which was between 11h00-12h00. It was only provided after 12h00 , people had to eat out of their hands.

7-It was also confirmed that our center piece, cutlery and underplate needed to be silver , upon arrival it was all GOLD which was very disappointing as what was the point Wiedaad sent me a message to confirm a night before and still it was done wrong.

8-it was discussed with Laeeqa that the water glases will be used for the canapé table as we have the goblets on the tablets inside , it was a requirement that we provide 7 sprites , 2 cordials, mints & lemons. It was also discussed that Laeeqa was going to make the mocktails for the canapé table, but unfortunately she fell ill which means this needed to be done by someone else instead and it wasn't done.I would like to ask what has happened to sprites , cordials , mints and lemons ? Taking into consideration that it wasn't used and you supp**** the meals with your own mocktails which was included in the package.

Hope the above is in order.

Shukran"

The feedback was sent and I never received any acknowledgement thereof.