1 reviews | Active since Aug 2017
Sure Great assistance when buying the car but afterwards terrible assistance.
<p>So i am very upset with the manner in which i was handled by Star Nissan/Datsun Vereeniging.</p> <p> </p> <p>Firstly a few months ago when my car went for a service i had to borrow a friends car so she took mine in for the service and ended up sitting there waiting for a lift home for 2 hours . Everyone that came there after her was assisted first .</p> <p> </p> <p>Now i am sitting with a situasie where i dont work anywhere close to the branches Nissan has to offer.</p> <p>So i asked for assistance with a possible vehicle just to find out that there is nothing they can do for me .</p> <p> </p> <p>I understand the courtesy cars have been taken away at every branch so its obviously now your problem to find transport when your vehicle is going for a service. Thats not my problem here.</p> <p>My biggest issue is the manner in which i was handled . Seeing that now my car was bought from them , it seems like now your not a priority anymore and you must service in the area you work but its very inconvenient seeing that i stay near Nissan Branch .</p> <p> </p> <p> I just think Star Nissan Vereeniging should work on their after Sales services seeing that its been over a year now that i have the car it doesn t mean that Nissan Vereenining shouldnt still give the best Service that they have to offer.</p> <p> </p> <p>So guys come on work on it . </p> <p>I use to get such good feedback about Nissan Vereeniging but its not only me thats complaining . </p>
Welcome back to Star Nissan Vereeniging.
Thank you for posting your concern. We are investigating and will be in contact soon.
Star regards
Maryke Beyers
Welcome back to Star Nissan Vereeniging.
Thank you for posting your concern. We are investigating and will be in contact soon.
Star regards
Maryke Beyers
Good day
Thank you for bringing the following to my attention. We always want to deliver the best service possible, but we do not always know where we are failing.
Please accept our sincerest apologies. If in the future you have any problems like this, please ask for our Service Manager Mathew Anderson (myself), as I will attend to the issue immediately.
Kind regards
Mathew Anderson
Good day
Thank you for bringing the following to my attention. We always want to deliver the best service possible, but we do not always know where we are failing.
Please accept our sincerest apologies. If in the future you have any problems like this, please ask for our Service Manager Mathew Anderson (myself), as I will attend to the issue immediately.
Kind regards
Mathew Anderson
Thank you very much for the quick response i appreciate your apologies .
And i am glad that i could be honest and let you know what my problem was.
Thank you very much for the quick response i appreciate your apologies .
And i am glad that i could be honest and let you know what my problem was.
