Service standards

<p>I am very disappointed in the way Star Nissan in Vereeniging has handled my case , in the early part of March I took the vehicle to them due to a fault on the Gearbox , the gearbox was send in for repairs ( still under warranty) via Nissan South-Africa to a company called Mafare gearbox , after two weeks the vehicle was returned and it was told that the vehicle was tested by the technician and it is now perfect , after I drove with the vehicle I notice that there is still a problem with the gearbox and then I Phoned them and they told me I need to bring the vehicle back to them so that they can check what the problem was , so I took the vehicle back and one of the workshop Foreman drove with me to test the vehicle , he also notice the problem and said I need to leave the vehicle there so that he could phone the gearbox company to take the vehicle to them for repairs but at that time there was no other vehicle available that I could use in the meantime so he said he will phone them and when they come to collect the vehicle he will arrange for another vehicle from them for me to use. The service lady called me te same day to inform me that I need to bring the vehicle again to the workshop to be ******** the meantime the engine management light of the vehicle came on so when I took the vehicle the second time to star Nissan I have asked them to give attention to the light while they assessing the gearbox.</p> <p> </p> <p>My afternoon when I went to collect the vehicle I was told that they know now what the problem is with the gearbox and they will inform the gearbox company and a replacement vehicle will be arrange when the vehicle will be collected for repairs.</p> <p> </p> <p>The Engine Management light was also fixes.</p> <p> </p> <p>Exactly 3 days thereafter the engine management light come on again so I informed star Nissan again that the problem is not fixed.</p> <p> </p> <p>Thursday Morning (13th of April) I was informed that star Nissan will deliver a vehicle to me when they collected my vehicle the afternoon, nothing happened.</p> <p> </p> <p>Thursday Afternoon the lady of the Gearbox Company phoned me to arrange or the vehicles to be swapped but she don’t know if they will be able to do it that day. – WHY DO THE GEARBOX COMPANY PHONE ME, I DEAL WITH STAR NISSAN?</p> <p>The lady of the gearbox company also asked me what’s wrong with the gearbox, should star Nissan not inform them?????</p> <p> </p> <p> </p> <p> </p> <p>My two problems in this whole scenario is as follows:</p> <p> </p> <p>The vehicle went in for Gearbox repairs and it was TESTED after the repairs was done , but when I tested it was still not right - was it really tested or was it only said to make me feel better.</p> <p> </p> <p>Secondly why do I need to wait almost a month to get something sorted, why was the problem not attended to when it was reported - it felt if someone was playing for time or they will solve the problem when there is time (I don’t know if there is a problem at the gearbox company, but that should not be my problem as I’m a customer of Star Nissan and not the Gearbox Company.</p> <p> </p> <p>Second problem, when I ask them to repair the engine management light, it was not properly repaired because why will the light come on again, was the vehicle not services on 45000????</p> <p> </p> <p>I totally lost all the trust that I had in Star Nissan Vereeniging and feel very strong about it to do my next service at 60000 at another Nissan dealership , I even thought of extending my service plan - but I have my doubts now .</p> <p> </p>