MS
Meagen S

1 reviews | Active since Aug 2021

30 Aug 2021, 00:34

Pathetic Customer Services

If I Could Give ZERO stars it would be more fit for the *********** service we received from Nissan Vereeniging. A Case so simple has been dragging out for 4 going on 5 months now. After reporting it to Nissan South Africa hoping for a solution just to find out they are just as useless, we reported two problems with the booking of the vehicle in April after receiving a quotation that was quite a bit more then an average service will cost you, we accepted with the condition that they address the 2 problems we reported, now Nissan should be experts at their own vehicles if I am not mistaken, but by some means they either did not understand or just did not care about giving feedback on the problems we reported and after that service was done and the problems was still not sorted had the audacity to still tell us they will quote on the problems we reported again. Then it was arranged by Nissan South Africa for the vehicle to be checked in again for a so called 101 Check, for exactly the same problems and they returned with a quotation that has nothing to do with anything we reported. Now if that is not incompetence I do not know what is we as a company will not deal with Star Nissan Vereeniging again. This was a complete waste of time

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Replies (2)
Star Nissan Vereeniging
Star Nissan Vereeniging's reply30 Aug 2021, 11:10
Official
Good day, Welcome to Star Nissan Vereeniging. Thank you for bringing your dissatisfaction under our attention. Our team is looking into this matter and will contact you soon.
Star regards
Star Management
Star Nissan Vereeniging
Star Nissan Vereeniging's reply09 Sept 2021, 10:27
Official
Good day, Have you received our meeting request, if not could you please contact our Service Department Foreman, Anton Coetzee to setup a meeting.