1 reviews | Active since Jul 2021
Nissan Star service and repairs a total mess and a reap off.
Hello everyone, my name is Prince and I own a Nissan Navara, I always took it to Nissan star in Vereeniging for service. I’m not much of a complainer, I try by all means to focus on the positive side of life and appreciate that good that is available even in this COVID-19 times. I sent in my Navara for repairs to install a new control unit on the gear, this was towards the end of April and They only finished with it in almost three months later on the 29 July 2021. That is not all, they have never called to inform me about the progress, I had to go to them every week to ask about the progress of repairs and they’ve been lying to me about the progress and **** that they will give me a discount and make up for the delay, instead the invoice came out R4000 higher than what we agreed for. If you don’t want to throw your money away and lose your mind don’t buy your Nissan at Nissan Star, don’t service or send your car there for repairs, they will reap you off and say “next customer please “ ...Let’s stick to Toyota bakkies. I now own one since the 3 months delay.
As we mentioned on another platform where you posted your concern, we said that we will investigate the matter and provide feedback.
Herewith the feedback.
You said that we overcharged you with R4 000 but you fail to mention that we gave you a discount of over R20 000.
With regards to the lead time, we were waiting for a part to arrive, which was unfortunately out of our control. The company were we had to get if from burnt down during the loitering.
On the no communication side, we are still looking into this matter. We also have a portal system where you can view the current status of your vehicle. If you feel we didn't communicate enough then we apologize for that.
But Sir, if you look at the bigger picture, we went out of our way to assist you with a discounted amount and we apologize for time delay, but this was unfortunately out of our control.
We hope you find our response satisfactory.
Star regards
Star Management.
As we mentioned on another platform where you posted your concern, we said that we will investigate the matter and provide feedback.
Herewith the feedback.
You said that we overcharged you with R4 000 but you fail to mention that we gave you a discount of over R20 000.
With regards to the lead time, we were waiting for a part to arrive, which was unfortunately out of our control. The company were we had to get if from burnt down during the loitering.
On the no communication side, we are still looking into this matter. We also have a portal system where you can view the current status of your vehicle. If you feel we didn't communicate enough then we apologize for that.
But Sir, if you look at the bigger picture, we went out of our way to assist you with a discounted amount and we apologize for time delay, but this was unfortunately out of our control.
We hope you find our response satisfactory.
Star regards
Star Management.