my spare key

i bought a car at star motors in 2013 from this company and my dealer was cyril dunge i got a contract from him and conplained about the printing wich was very vivid and he told me he will try and give me a clear one than i aske him for my spre key for the car and keeps giving me the run around up until today he has not come back to me with feedback and now he has gone awoll he never picks up the fone he never replys to smss. i even asked him about the service for my car he gave me inforect info when i got my book and checked for service it is now long overdue wich i believe star motors is responsable for. am really not happy with the service and i need compansation for the time wasted and the risks i under take using my car with out a spare key because i once had an accident where i forgot the keys in my car had it not been that i remebered in time i would have had a problem which i believe a spare key would have come in handy.