Horrible service from Star Nissan Vereeninging

Shocking service from Star Nissan Vereeninging my car was booked in for brakes twice and on both occasions I did not get assisted, booked my car in at a different Nissan dealership when this dealership called Innovation to request authorization it was not granted. I called Innovation to understand why it was not granted as my policy is still active upon investigations it was confirmed that Star Nissan Vereeninging contacted Innovation on the 13th of June to request authorization which was approved this was quite disturbing as I was not informed of this request by Star Nissan Vereeninging for 2 weeks the very same people they couldn't assist me before due to not having authorization as they previously stated that they could not request authorization without the car being physically there as this is deemed as ***** are the same people who commit ***** requesting authorization without my knowledge when my car was not even there if I had not booked my car at a different dealership I wouldn't have known about it.

In addition to this they are still rude about it Bianca from this dealership is very rude and unprofessional all she could say was we apologise, however she had an attitude and could not even answer when I asked her why that was done she just kept quiet on the conference call with Innovation and just told them to reject the claim.

This is extremely shocking and I am not sure how many times they have done this before and got away with it.