False Promises and lack of accountability

I have had the worst service from Star Nissan Vereeniging, especially with the sales man Luyanda who has been nothing but evasive, makes empty promises and the dealership has not bothered to intervene. Below is an email sent to him and the dealership:

Good day Luyanda I am logging a formal complaint against yourself. I am taking the matter to the Consumer Tribunal and Ombudsman.

Since I received the vehicle, all the information you have given me is false and further the lack of follow up on your side.

1: The car is not registered till today due to lack of follow up on your side, promises and dismissing me. In writing, you requested that I go to register it myself and you will be reimburse me. I informed you of the challenges I experienced at the traffic department from the instruction you gave me, you said you will sort it, as roadworthiness was questioned and I informed you four times. “Bra Phila, I will sort it out” the finance lady will resolve it and come back to me. As we speak you have done nothing, the temp disc expired on the 25/05/2017…still waiting

2: When I received the vehicle, I informed you that the tyres where worn out and that they needed replacement. You informed me that the tyres and rims are fully covered for any damage on incidence, “Uskawara”. As I reported to you that I was involved in a pole hole accident and the rims and tyres that were worn off where damaged. I have on numerous times mentioned to you that I am struggling with Global motors as now I am expected to pay and they will not replace the rims and will only replace the tyres. You promised me a call back and follow up, I am still waiting. Upon asking you about it, you said EALMARIE WILL CALL ME this was on 25th July, the following day I called you and you said that she is off sick, and later again another excuse….mind too how reluctant you were to give me the policy number..ZASTAR ********** 807

3: I informed you of defects that I was experiencing with the vehicle, you instructed me to go to any Nissan for service and they will fix everything as the vehicle was covered on service plan. I informed you that the service centre informed me to bring the vehicle at 135Km. I took in the vehicle at End street, and yet another surprise, they will have to bill me and I need to claim back. After arguments with the service centre and you were involved in the conversations, they are still waiting on you and your manager as you promised for authorization. On Tuesday, 1st August, you sheepishly and elfishly contacted me to tell me that you will only pay R1000 and when I reminded you of your promises and information shared with me with regards to full cover, you said yes you recall, you will fix it, you will call me back. Till to date no call back.

I am fed up with the service and empty promises you have been making. I constantly have to keep calling and texting you. Till to date I have nothing done on the vehicle and I have experienced cost after cost and days lost at work taking leave to sort issues that you could have been clean about from the get go.

I require all these issues to be resolved by no later 10th/08/2017. Any traffic fines received, you will be liable for them.

I expect immediate feedback, failure to do so, I am taking the issue to the media, already cc’s waiting for my go ahead.