CT
Collete T

1 reviews | Active since Jan 2010

02 Jul 2015, 10:03

Exceptional Service

I want to commend the exceptional service and dedication by Desiree (Service Dept) for ensuring that my concerns are duly addressed with the relevant stakeholders. My vehicle was starched whilst at the care of Star Nissan in Vereeniging and some paint spray was subsequently used to come same but left my car in a worst state, she called the supervisor who blatantly denied responsibility without even considering an investigation into the matter however this amazing lady escalated the matter with her manager who agreed to fix it. I am particularly pleased with this as I had sought legal action and don't need to pursue same. And when I waited for my vehicle to be washed and wasn't, she offer a valet, NOW THAT'S WHAT I CALL LEGENDARY SERVICE. I will post a similar massage on Nissan SA's website to applaud this lady and denigrate the supervisor that doesn't deserve the title he holds. <div><br></div><div><em>(Supplier name changed from Nissan South Africa to Star Nissan Vereeniging by Hellopeter.com)</em></div>

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Replies (1)
Star Nissan Vereeniging
Star Nissan Vereeniging's reply02 Jul 2015, 10:33
Official
Hello nb137237,


Thank you for taking the time to make Nissan S.A aware of the Excellent Service received from Star Nissan Vereeniging and we appreciate this valuable feedback.

We always strive to exceed Customer expectations and we are confident that we will have a long standing relationship for many more years to come.

Kind regards,

Sharnie Malan
Senior Manager: Customer Care