Disregard for customers

<p>Three weeks ago i requested a quotationfrom a lady by the name Bianca to do service on my vechle the quotation never came, so i called the branch and spoke to the service manager he then gave me the quote over the phone. On the 01st of June took my car in for service and requested that they check my brakes for me. I recieved a call regarding my brakes and i requested that the quote to get my brakes done be sent to me and even when i when i went to collect the vehicle after the they were done with the service i requested the quotation from one of the ladies in reception and i was promised to recieve the quote To date i am still to recieve the mere quote. My brakes have not been done because i am still waiting to the quote. We have been servicing our vehicles at Star Nissan Vereeniging since 2012. We have a Nissan Micra 1.2 and Nissan Np200. Even with the Micra we have experienced a troublesome experience, the vechile has a problem with the aircon. When you turn on the aircon it has a funny and load noise. My mother took the vehicle in to checked and fixed. She was told by one of the service consultants that she make sure that her pet (rats) don't play in the car. </p> <p> </p> <p>This is unacceptable considering the fact that we have been with the branch for so long.</p>