1 reviews | Active since Feb 2021
Disgusting Customer Service!!!
What a horrible service I received from Star Nissan in Vereeniging. I just recently took ownership of a brand new nissan micra from Star Nissan. The sales agent who assisted me by the name of Muzi Hlatshwayo was very aloof and misleading and totally crunched the numbers to make a sale and left me to deal with the bank which has been a total nightmare.
The negligence that went into this sale ranged from incorrect date of debit order submitted to the bank to an extremely high monthly installment that was not agreed upon and many many lies to brighten the deal.
I then reported the matter to the branch manager Isaac Molotsi who tried to clarify everything the sales agent misled me on and further told me to deal with the bank myself, no assistance and sympathy there for the mess up on the dealership's side. What appalled me most was when he said he dealership cannot take responsibility for misleading information provided by their own employee.
Oh wow, I am still in awe.
Muzi Hlatswayo and Isaac Molotsi is not located at Star Nissan Vereeniging.
We will relay your message to them and request feedback.
Regards
Muzi Hlatswayo and Isaac Molotsi is not located at Star Nissan Vereeniging.
We will relay your message to them and request feedback.
Regards
The feedback that we received is as follows.
After your concern regarding the contract details, Isaac Molotsi went through the contract with you to explain everything. You were happy with the explanation.
Further it was explained that the debit order date should be taken up with the bank as from a legal point of view he can not assist with that, it needs to be between client and the bank.
Should anything still be unclear to you please contact Isaac, the Finance Manager who signed up your contract or the Bank.
We hope you get your concerns resolved.
The feedback that we received is as follows.
After your concern regarding the contract details, Isaac Molotsi went through the contract with you to explain everything. You were happy with the explanation.
Further it was explained that the debit order date should be taken up with the bank as from a legal point of view he can not assist with that, it needs to be between client and the bank.
Should anything still be unclear to you please contact Isaac, the Finance Manager who signed up your contract or the Bank.
We hope you get your concerns resolved.