Disappointing experience with no fair resolution, trust abused, complaint dismissed, customer prejudiced, lack of honesty, accountability, and customer support.

I am extremely disappointed by the manner in which my complaint has been handled by Star Nissan Vereeniging and Nissan South Africa.

I purchased my Nissan NP200 in March 2023, I re**** on the representations made during the sales process and entered the transaction in good faith. However, after the sale, I discovered discrepancies between what I understood I was purchasing and what was ultimately reflected in the consented documentation. This has left me feeling misled and severely prejudiced as a customer.

What is most concerning is not only the dispute itself, but Nissan's apparent unwillingness to take ownership of the matter or provide a fair and reasonable resolution. Despite numerous attempts to engage constructively, I have been met with responses that appear aimed at avoiding responsibility and threatening a lawsuit against me rather than addressing the substance of my complaint.

As a loyal customer, I expected honesty, transparency, and a genuine effort to resolve the matter. Instead, I have experienced delays, deflection, and a lack of accountability. The impression I am left with is that my trust as a consumer was exploited, resulting in me purchasing an asset under circumstances that I believe were not properly or clearly communicated.

1. May Star Nissan Vereeniging and Nissan South Africa then please give or furnish me with written proof that the vehicle was sold as a used vehicle, including prior registration records, ownership history, and all documents re**** upon by Nissan when making this assertion. As per the claim I bought a used car.

2. Nissan Np200 I bought has air conditioning issues which I raised as soon as I started using the Aircon, I am being sent from pillar to post when requiring assistance.

3. I bought a Nissan NP200 Safety pack, I am not even sure if the airbags in this Nissan Np200 are working.

4. The Installed tracker is still not paid at tracker but was part of the deal.

5. Nissan promised me a 90 000 km service plan, I came in for 75 000 km service plan and they told me it ended at 60 000 km. completely misled.

6. May Star Nissan Vereeniging and Nissan South Africa then please share with me proof of compliance on the testing of this car, is it roadworthy?

7. May Star Nissan Vereeniging and Nissan South Africa then please company policy on customer rights and information sharing.

VIN# ***

email: ***

I am sharing this experience to caution prospective buyers to carefully scrutinize every representation, quotation, and contract provided during the sales process, and to ensure that what is promised is exactly what is recorded in the final agreement.

To date, I remain dissatisfied with the manner in which this matter has been handled and with the lack of meaningful assistance provided by both the dealership and Nissan South Africa.