1 reviews | Active since Apr 2019
Bad service and harassment
I bought a car at this place with a trade in car from me of a Hyundai ix35 with full agreement of the deal on the following prices which my car was assesed and given a 90 000 on trade in value to a 2017 BMW which after the trade in the BMW is left at 270 000 and deal was signed by myself and the dealership in question.... I collected my BMW on 06th April.... on the 08th afternoon of April Mohammed wants us to revevers the deal and bring back the car I bought from this place.... on the 09th April the guy calledPaul who was also furious like Mohammed who called me the previous day fuming and telling me tracker and other people are fetching the car from me ..... hello peter please held I was diagnosed with severe depression and stress after this deal and calls from them not making us feel safe anymore.... any car following us we think it's them wanting to try and high jack us to get the car.... please save us from this kind of dealers.... left stressed and crying when we supposed to be enjoying our car..... Obakeng Shuping and family .... ********** or ********** .
Good day, Mr. Shuping’s trade-in vehicle’s price was given as a Subject to View price telephonically, based on the description given by Mr. Shuping before the vehicle was seen by ourselves. The vehicle arrived on the Saturday afternoon and was parked in our yard. At that stage only light body damage was visible. On the Monday morning when the vehicle was started an engine noise was clearly heard. The vehicle were taken directly to our workshops where a bearing noise in the engine was diagnosed. The vehicle were then taken directly to the Hyundai agents for a second opinion. They came to the same conclusion. It was also established that this noise could only be heard when the engine was cold and not when the engine were running hot. This would explain why this noise was not heard on the Saturday afternoon when the client brought the vehicle in. It was estimated that the repair would roughly cost R30 000.00 and Mr.Shuping were informed of this. Because the hole transaction was based on miss-representation of his trade-in vehicle, he was given the option of returning our car and take his trade-in vehicle back or to meet with us in order to reach a mutual agreement on this matter. Mr. Shuping chose neither of the options and instead threatened us with his attorney. As a result of this we have now also handed the matter over to our attorneys. Regards, |
| Paul Badenhorst Sales Manager Tel: ***
Good day, Mr. Shuping’s trade-in vehicle’s price was given as a Subject to View price telephonically, based on the description given by Mr. Shuping before the vehicle was seen by ourselves. The vehicle arrived on the Saturday afternoon and was parked in our yard. At that stage only light body damage was visible. On the Monday morning when the vehicle was started an engine noise was clearly heard. The vehicle were taken directly to our workshops where a bearing noise in the engine was diagnosed. The vehicle were then taken directly to the Hyundai agents for a second opinion. They came to the same conclusion. It was also established that this noise could only be heard when the engine was cold and not when the engine were running hot. This would explain why this noise was not heard on the Saturday afternoon when the client brought the vehicle in. It was estimated that the repair would roughly cost R30 000.00 and Mr.Shuping were informed of this. Because the hole transaction was based on miss-representation of his trade-in vehicle, he was given the option of returning our car and take his trade-in vehicle back or to meet with us in order to reach a mutual agreement on this matter. Mr. Shuping chose neither of the options and instead threatened us with his attorney. As a result of this we have now also handed the matter over to our attorneys. Regards, |
| Paul Badenhorst Sales Manager Tel: ***