Bad Service

Good day

I had purchased a vehicle from star Nissan at the end of February 2018. Last week I started receiving smses from insurance companies regarding the activation of certain policies taken out on my behalf. I called Star Nissan and spoke to a female admin staff member. I asked her to please forward a copy of my contract. she transferred me to the sales person who promised to forward the contract immediately. I am still waiting. in the interim I called wesbank and they advised me that the dealership will have to forward the changes to them as the contract is currently being loaded and the dealership has a copy. I then proceeded to call the insurance companies and cancelled all the additional insurances that were not required. I then called Star Nissan on Monday 19.03.2018 and requested to speak to the F & I. I was transferred to a gentleman and he advised that the F & I was busy and to leave a message. I gave him my name and asked for a copy of the contract as there were add ons that I needed to cancel. he then proceeds to have a conversation with a lady regarding my request. she then comes onto the line. does not introduce herself, no courtesy of any type and asks for my name then proceeds to advise me that she will pull out my file and return my call. she then cuts the call without even a goodbye or a response from me. I waited for her to call, when she did not call back I called again. I asked to speak to the F & I. this time another guy answers the call. he then proceeds to have a discussion with his colleagues, whilst I am on the line with him. he then advises me that the F & I is busy, and will get her to call me back. note that I have officially been given the run around. I got to speak to salesmen, assistants, etc and still not had a chance to liaise with the F & I, except for the rude information exchange. on Tuesday, I get a call from the salesman, trying to convince me that I need the extras. when I insist that I have all of the extras on my current motor vehicle insurance, he tells me he will call me back and I get no response. finally that afternoon after 3pm I call the dealership to speak to the dealer principal, only to be advised that I am only allowed to liaise with his P.A. I must admit that she was the only person at Star Nissan to be courteous and well mannered. she listened to me and took down my complaint and promised to forward to the necessary managers for their action. my disappointment comes from the fact that there is no customer service at Star Nissan, there is no courtesy, manners, follow through. to be given the run around and then convincing me into accepting unnecessary insurances, is unacceptable. to date I have not spoken to the F & I and I am still waiting for a copy of my contract. In my opinion, Nissan SA needs to consider training the staff at Star Nissan in basic customer services. the attitude and lack of common respect is atrocious. I may be a female, but I do have a mind of my own and I don't like being treated as a non entity.

I have chosen not to mention any names, however should the deal principal choose to contact me, I will provide him with the required details.

thank you