Bad customer service

I took my car in yesterday morning there is some disturbing noise at the Back wheel right hand side. I firstly explained that to the gentleman at door then he took me to reception and explained what I told him to the lady I aslo told her about the noise. She told me about altenator, I received a call Monday from Nissan saying I have to come and change my alternator they will call as soon as they receive spares. Around 8:54 car tracker called asking with everything was alright, everything was alright because they were busy with my car I even mad them aware that I'm going to need my car by 13:00... To my surprise my car wasn't checked the noise I told them about the lady just told me the replaced the alternator because it was under warranty.... What about the problem that mad me took my car to Nissan in the first place? They didn't send the driver to picke up to collect my car instead I had to suffer I needed to make a plan on how I get there.

The service I got at Nissan its sucks it not the first time I receive such a bad experience at vereeniging.