LM
Lebogang M

1 reviews | Active since Jun 2026

01 Jun 2026, 08:57

Worst customer service at Chery Vanderbijlpark by two white ladies. Perhaps all black people receive the same attitude as I am apparently not the first to complain.

The service department at Chery Vanderbijlpark is the worst! Took my car in for service today and I was met with such great immense attitude and misinformation. The two white ladies at the front service desk gave me wrong information when I fetched my car when it had went for its first service and now they cannot service my car as Omoda will only approve the service once I hit 25000km when they themselves said and even had it written down that I must come for service again when I’m at 19700km. I was on 9700km on my first service. Now I suspect that it will be stories again once I hit 25000km. As if that wasn’t enough; I receive such ****** treatment. All the whites were assisted happily with smiles and as for me, 100% attitude as though they gave me that car for free 🙄🙄 because I’m black! Very ******, they don’t know their job, stinking attitude and I’m not even the first person to complain yet nothing is ever done!

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Replies (1)
LM
Lebogang M's update04 Jun 2026, 18:16
Reviewer Update
The dealership swiftly resolved this matter and received an apology with an additional gift. Tessa was of great help😀😀