1 reviews | Active since May 2016
Poor service Star Nissan Vanderbijlpark
I bought a used Nissan Np 200 in September 2022 from a sales consultant named Paul Pretorius. On delivery I was promised that I will recieve my spare keys and full service history. After contacting Paul a couple of times the only response was i will find out and get back to you.
On the 8th of Feb 2023 I was informed that Paul doesn't work there anymore and I spoke with the floor manager "Francois".
According to Francois, he spoke with the Dealer Principal. The only thing they can do is give me a new booklet (so no full service history on my car) and they can't help me with a spare key, I must sort that part out on my expense. After I paid for a service fee aswell.
Very disappointed in their service and wouldn't recommend Star Nissan Vanderbijlpark to anyone.
DE VAN DEVENTER *** ***
We are investigating the matter and will contact you shortly.
Star regards
Star Management
We are investigating the matter and will contact you shortly.
Star regards
Star Management
According to our records, you have been contacted multiple times by our Sales Manager and Dealer Principal. As discussed over the phone, this request was not recorded on our files or upon purchasing your vehicle; this agreement was between you and Paul. Unfortunately, he does not work for us anymore so you will have to take this up with him as we can not agree to something that was not in the purchase contract.
According to our records, you have been contacted multiple times by our Sales Manager and Dealer Principal. As discussed over the phone, this request was not recorded on our files or upon purchasing your vehicle; this agreement was between you and Paul. Unfortunately, he does not work for us anymore so you will have to take this up with him as we can not agree to something that was not in the purchase contract.