1 reviews | Active since Aug 2011
Worst asset management company ever!!
<p>On 21 February 2017 I emailed a switch instruction to stanlib to revise my pension fund investment; it still hasn't been done, and responses to my follow-up emails are ignored or answered two weeks later. Surely this is a sign of sheer incompetence, or is it just indifference??</p>
Hello Phillip Gons,
Thank you for bringing your concerns to our immediate attention. We did follow up on the issues on receipt of your Hellopeter complaint. As mentioned to you in our email of 20 March 2017, the switch instructions were processed on 9 March 2017. We admit that this was still a delay and should have been completed much sooner - and no doubt it would have been helpful to receive confirmation of this on the day the process was completed.
We have received a report from our LISP Administration team and we note that they have stressed improvements to their process which will ensure that this issue does not recur. We would like to thank you for taking the time in providing us with this information which has helped us highlight where in the processing of switches we can improve our service delivery to our customers.
Please do visit our website for updates on the latest investment news and trends - our aim is to assist all our investors in gathering information to support them in making sound financial decisions in partnership with their financial planners,
Kind regards
Barbara Egan, on behalf of the STANLIB team
Hello Phillip Gons,
Thank you for bringing your concerns to our immediate attention. We did follow up on the issues on receipt of your Hellopeter complaint. As mentioned to you in our email of 20 March 2017, the switch instructions were processed on 9 March 2017. We admit that this was still a delay and should have been completed much sooner - and no doubt it would have been helpful to receive confirmation of this on the day the process was completed.
We have received a report from our LISP Administration team and we note that they have stressed improvements to their process which will ensure that this issue does not recur. We would like to thank you for taking the time in providing us with this information which has helped us highlight where in the processing of switches we can improve our service delivery to our customers.
Please do visit our website for updates on the latest investment news and trends - our aim is to assist all our investors in gathering information to support them in making sound financial decisions in partnership with their financial planners,
Kind regards
Barbara Egan, on behalf of the STANLIB team