Withdrawing Funds takes FOREVER because of incompetency at Stanlib withdrawal Department

I gave instructions to have my investment paid to me in the middle of January 2025, after Stanlib has blamed SARS for the delay, I found out that it is actually Stanlib and their staff members that is not capable to send the correct tax directive request through to SARS, they have now send the tax directive four times, although we have involved Head of Departments, nothing has really happened. Now awaiting the new tax directive again. Not sure why my Advisor decided to place my funds with Stanlib in the first place because getting your funds from them seems to be an issue and a half.