Withdrawal Issues

I've put in an instruction to withdraw funds from you guys but I haven't been assisted, you guys have been redirecting me to a branch for validation after that I do not get the assistance I need, your system is always down every time I call and try to check the status of my withdrawal. I can't even access the online portal.

I tried withdrawing early Aug they told me the money hasn't cleared yet it will clear on the 15th, after the 15th I was advised that it will clear on the 25th after the 25th I was directed to the branch for validation which I was validate more then 2 times in a day which was Wednesday the 31st, (Themba) one of your consultants told me I should expect a call from you guys for confirmation of the withdrawal on Friday the 02nd of Sep but even today I haven't got assisted. I called in the morning and the system was offline went to a Standard bank branch for validation the consultant made note but when we tried to call from there and check the system was still offline.

When I try the new Stan chat bot online it tells me that my account if frozen when I call I do selfie validations, security questions even get validated by the branch at the end not get the assistance I need