Withdrawal instruction / no sms reference / silence?

Hello, I submitted an email to request withdrawal for the amount under my IP account with Stanlib this morning at 09:19. Six to eight hours later today I received no response. I'm utterly disappointed. We place our trust in you, believing for the prompt service, but it does not look like it. Have you allowed Covid-19 pandemic to reduce your service levels across to clients? I will be chatting with my financial advisor that I have decided to move away from YOU and towards Allan Gray where I am more happy with Allan Gray than with you.