MP
Marius P

1 reviews | Active since Jan 2019

28 Aug 2020, 19:59

Website down, no answer on e-Mail or telephone support. We are in total darkness as to our Investments with Stanlib.

We as a family have all accounts with Stanlib. Their level of service has dropped to an all time low. There is no answer on any of their support line either via telephone or e-mail. Their main website www.stanlib.com is down citing a word press error. We cannot login to their website portal as the system is so fragile and unstable. Our contact details are all valid, correct yet the One Time Pin is never received via SMS and there is no help or communication from their support email at all. On top of that we are being penalized by SARS for not having declared all interest income because Stanlib has failed to send us any statements for the past two years. As a customer it really feels as this organization has totally collapsed. Get your money out if you still can.

0
Replies (3)
STANLIB
STANLIB's reply31 Aug 2020, 15:23
Official
 
Good Day
 
Thank you for making us aware of your complaint. 
 
We’re working on your request and one of our consultants will make contact with you to assist you. 
 
Regards, 

STANLIB Resolutions Team 
MP
Marius P's update01 Sept 2020, 09:34
Reviewer Update
What would be an acceptable time frame, a week, a month, three months? Have been attempting to get hold of someone at Stanlib since June.
STANLIB
STANLIB's reply01 Sept 2020, 10:07
Official
Good Day, 

Please be advised that an email has been sent to your email address. 

Regards,

STANLIB Resolutions Team