Waiting for UT - AGAIN

Hi, on Monday 13 April I sent in a Unit Transfer request for R3500 to be paid into my bank account. It's 7 days later, 5 working days have passed, and there's still nothing in my account. It's supposed to take 48 hours to process requests, correct? This is my THIRD hellopeter complaint about Stanlib taking more than a week to deposit my UT requests. In a country where everything is going to the dogs you sort of expect this, but shouldn't a non-government institution do better? That's the least a paying customer can expect. I'M SUPPOSED TO FLY OUT TO CAPE TOWN ON WEDNESDAY. I NEED MY MONEY TO BOOK TICKETS AND A RENTAL CAR. NOW, EVEN IF YOU PEOPLE PROCESS MY 7-DAY-OLD REQUEST TODAY, I'LL STILL PROBABLY ONLY RECEIVE MY MONEY AT THE EARLIEST ON WEDNESDAY. SO WHAT CAN I EXPECT FROM YOU? THE USUAL PHONE CALL IN A FEW HOURS APOLOGISING, AND THEN LIFE GOES ON, RIGHT? THANKS, AGAIN, FOR NOTHING.