1 reviews | Active since Oct 2014
Very Poor Service - No interest at all, shame on you STANLIB
I have submitted numerous e-mails to them, phoned them a couple of times, and still have not had the decency of getting any help or attempt to help. They are using an e-mail address that belonged to my brother 17 years ago.
How difficult is it to update their records to show a new e-mail address? If they have difficulty in such a small task, how is it possible they can run a financial business?
Hello Anton Beukes,
Thank you for your kind remarks. I must admit that I am purely imitating my colleagues - we all have a passion for ensuring that issues are resolved responsibly and fairly - sometimes this is not the quickest answer but most certainly the more valuable for all.
In the issue that you requested us to address, as per my communication to you, we did not have any authority to provide you with information. You have assisted us with correcting this position.
Your understanding and patience is much appreciated.
Warm regards,
Barbara Egan, on behalf of the STANLIB team.
Hello Anton Beukes,
Thank you for your kind remarks. I must admit that I am purely imitating my colleagues - we all have a passion for ensuring that issues are resolved responsibly and fairly - sometimes this is not the quickest answer but most certainly the more valuable for all.
In the issue that you requested us to address, as per my communication to you, we did not have any authority to provide you with information. You have assisted us with correcting this position.
Your understanding and patience is much appreciated.
Warm regards,
Barbara Egan, on behalf of the STANLIB team.