1 reviews | Active since Sept 2017
Very poor feedback on critical platform/account fault
Stanlib have shown an incredibly been incredibly slow with feedback on a critical problem affecting my investment display on their platform. Essentially, the platform doesn't recognize my investment (very concerning since I'm entrusting them with my money) and, as a consequence I cannot 1) view the market value, trade/repurchase/change instruction or, critically, request a tax clearance certificate so that I can present accurate data to SARS on my return. Call center is, classically, very generic and the e-mail feedback is still "we are working on the problem". I'm close to moving my investment elsewhere unless I get more informed feedback (i.e. when this issue will be fixed, confirmation of the effect on my TFSA, and the supply of my TCC.
Hello Murrayterwin,
We do apologise for the impression you were given about our service. We most certainly are working to make sure that we maintain the high quality you have always expected going forwards. Your trust in us is warranted - at all points your investment is traceable and accounted to your ownership only
Thank you for allowing us the time to resolve the technical issue on your tax free savings account. Per our direct correspondence with you, we have placed your investment in the position it should have been and have since provided you with the tax certificates. There was no tax or other implication as we reversed all and reprocessed all.
Going forwards, you will have clean-sailing when adding to your investment and for the next tax year-end.
Warm regards
Barbara Egan, on behalf of the STANLIB team.
Hello Murrayterwin,
We do apologise for the impression you were given about our service. We most certainly are working to make sure that we maintain the high quality you have always expected going forwards. Your trust in us is warranted - at all points your investment is traceable and accounted to your ownership only
Thank you for allowing us the time to resolve the technical issue on your tax free savings account. Per our direct correspondence with you, we have placed your investment in the position it should have been and have since provided you with the tax certificates. There was no tax or other implication as we reversed all and reprocessed all.
Going forwards, you will have clean-sailing when adding to your investment and for the next tax year-end.
Warm regards
Barbara Egan, on behalf of the STANLIB team.