kS
keletso S
1 reviews | Active since Oct 2016
06 Oct 2016, 09:45
very disappointed
<p>I am absolutely disappointed by the service I have received from STANLIB and in this regard I want to cancel my policy and whatever fund in in my be paid back to me </p> <p> </p> <p>First I had to fight with why they were not debiting my account for a whole next .</p> <p> </p> <p>2nd I updated my debit details at this current moment I requested a pay-out of 500 which has taken 2weeks and no one can explain why , I have spoken to Tshiamo Molefe, Phili and just now Sibusiso whom I had to cut the call cause he kept me on Hold , the claim has been escalated twice and to date has not been paid , I will move my business to someone that really cares about me being their client.</p> <p> </p>
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STANLIB's replyOfficial
06 Oct 2016, 19:06Hello kzs2903,
We have corresponded and put a solution in place to resolve you investment issues. Per our discussions, your description above is misleading. Your request to debit your bank account was requested in August and was activated in August.
Your repurchase request cannot and will not be processed until your funds are cleared (these are from new deposits into your investment),
Thank you for calling me and understanding the explanation that I detailed for you.
Kind regards
Barbara Egan, on behalf of the STANLIB team.
Best regards,
STANLIB's reply06 Oct 2016, 19:06
Official
Hello kzs2903,
We have corresponded and put a solution in place to resolve you investment issues. Per our discussions, your description above is misleading. Your request to debit your bank account was requested in August and was activated in August.
Your repurchase request cannot and will not be processed until your funds are cleared (these are from new deposits into your investment),
Thank you for calling me and understanding the explanation that I detailed for you.
Kind regards
Barbara Egan, on behalf of the STANLIB team.
Best regards,