UNPROFESSONAL SERVICE FROM STANLIB SHORT TERM INSUARNACE

I have been a client of Stanliib for about the past 5 years. I pay for a short term insurance product called Liberty Short. This insurance policy covers my building. I experience a water leak in the wall in my bathroom. This leak was recently repaired after about 4 months of work being done on this simple leak. This was completed in June 2024. This issue has occurred again and to my disgust I tried contacting Stanlib on the 6th of February 2024, at 15:20pm. on severally occasions I was transferred to different departments where I was put on hold for long periods of time. The call agents were unprofessionally and did not channel my complaints to the correct line. I ran out of airtime and the call ended.

On Thursday, 8th of February 2024, at 15:30pm - I experienced the exact same problem. The agent was rude, unprofessional and offered no solution or help. Since the agent did not know the correct protocol, I asked her to find out and tell the claims departments to call me back. Up to date no contact has been made, and the leak is causing a disruption in my household, causing dampness, inconvenience and inappropriate living conditions.

I pay my premiums timeously (R3500 per month) and adhere to the contractual terms, furthermore I am a pensioner and rely on the good faith of insurance terms and conditions.

I am extremely appalled at the service I received as no contact has been made - I am waiting for direction from your company.

I hereby request that Stanlib call me as soon as possible - to arrange for necessary repairs to be made.