1 reviews | Active since Jan 2017
********l deduction by Stanlib
<p>I gave permission to Stanlib to make a once off deduction from my 1 bank account. When I tried to make a payment I learned that Stanlib deducted the money from the wrong account!! How can this happen if I DID NOT give them permission to make the deduction from this accoutn???? This is *****. To top it all I have to PROOF that THEY make a mistake - do they not keep track of their client's portfolios, do they not keep record from whom deductions are made?? This is unprofessional. </p>
Hello Marianna001,
We appreciate your bringing this problem to our attention.
We realised that we had used your original banking details on our system without updating the new details you had supp**** with the transaction. Most certainly we will analyse the cause of the incident to ensure that such a problem does not happen going forwards.
Please do accept our sincere apologies for any inconvenience this may have caused you.
Kind regards,
Barbara Egan, on behalf of the STANLIB team.
Best regards,
Hello Marianna001,
We appreciate your bringing this problem to our attention.
We realised that we had used your original banking details on our system without updating the new details you had supp**** with the transaction. Most certainly we will analyse the cause of the incident to ensure that such a problem does not happen going forwards.
Please do accept our sincere apologies for any inconvenience this may have caused you.
Kind regards,
Barbara Egan, on behalf of the STANLIB team.
Best regards,