Unauthorised change of banking details

I have been a client of Stanlib for many years. During that time I have had the same Standard Bank banking account and the details thereof registered with Stanlib.

When I was about to submit a withdrawal instruction on the online portal on 4 November 2020, I fortunately noticed that the number of my banking account had been changed. I did not request any such change.

Since then I have been trying to get Stanlib to restore my legitimate banking details to the online portal, to no avail. For all practical purposes the call center does not exist, you never get to speak to anybody. I then submitted a complaint on the online portal and on 7 November received an email request from Stanlib for my banking details(?!) so that the unauthorised banking details can be deactivated. I rep**** on the same day with the requested details, but nothing happened. I again by email on 16 November requested Stanlib to restore my legitimate details so that I can transact on my account, but was ignored. In the meantime the online portal has crashed and been restored. I am still unable to do the withdrawal that I wanted to do on 4 November. You really have to wonder what is going on at Stanlib!

Stanlib please restore my legitimate banking details.