MN
Malcolm N
1 reviews | Active since Dec 2016
21 Aug 2020, 05:43
Unauthorised access to accounts and ***** at Stanlib
Stanlib has a pathetic contact centre as nobody seems to have any clue what is going on! I received communication on accounts that should not be sent to me as well as password changes to accounts. There is clearly contravention of legislation and ***** occurring at this organisation. Be weary when dealing with organisation.
I've requested e-mails be rep**** to with original communication intact, and for the matter to be escalated and I keep getting spam e-mail from the contact centre. There is clearly ***** amongst the individuals in this organisation.
Helpful (0)
Replies (6)0
Replies (6)
STANLIB's replyOfficial
21 Aug 2020, 08:50Good Day Thank you for making us aware of your complaint. We’re working on your request and one of our consultants will make contact with you to assist you. Regards,
STANLIB Resolutions Team
STANLIB Resolutions Team
STANLIB's reply21 Aug 2020, 08:50
Official
Good Day Thank you for making us aware of your complaint. We’re working on your request and one of our consultants will make contact with you to assist you. Regards,
STANLIB Resolutions Team
STANLIB Resolutions Team
MN
Malcolm N's updateReviewer Update
31 Aug 2020, 15:15Received a call from someone in the resolutions team over a week ago who agreed to look into the matter and revert however I have had no response since.
MN
Malcolm N's update31 Aug 2020, 15:15
Reviewer Update
Received a call from someone in the resolutions team over a week ago who agreed to look into the matter and revert however I have had no response since.
STANLIB's replyOfficial
31 Aug 2020, 18:14Good Day,
Kindly accept our sincere apologies for this, we are working on your request and one of our consultants will make contact with you to assist.
Regards
STANLIB Resolutions Team
Kindly accept our sincere apologies for this, we are working on your request and one of our consultants will make contact with you to assist.
Regards
STANLIB Resolutions Team
STANLIB's reply31 Aug 2020, 18:14
Official
Good Day,
Kindly accept our sincere apologies for this, we are working on your request and one of our consultants will make contact with you to assist.
Regards
STANLIB Resolutions Team
Kindly accept our sincere apologies for this, we are working on your request and one of our consultants will make contact with you to assist.
Regards
STANLIB Resolutions Team
MN
Malcolm N's updateReviewer Update
16 Sept 2020, 09:42It seems Ingrid **** to me as she promised to address the issue and send me an e-mail. I have not heard from her since 21-Aug-20.
I continue to get e-mails from Stanlib that make no sense. Nobody calls for clarity!
What a useless bunch, just like most things associated with Standard Bank.
I continue to get e-mails from Stanlib that make no sense. Nobody calls for clarity!
What a useless bunch, just like most things associated with Standard Bank.
MN
Malcolm N's update16 Sept 2020, 09:42
Reviewer Update
It seems Ingrid **** to me as she promised to address the issue and send me an e-mail. I have not heard from her since 21-Aug-20.
I continue to get e-mails from Stanlib that make no sense. Nobody calls for clarity!
What a useless bunch, just like most things associated with Standard Bank.
I continue to get e-mails from Stanlib that make no sense. Nobody calls for clarity!
What a useless bunch, just like most things associated with Standard Bank.
STANLIB's replyOfficial
16 Sept 2020, 10:05Good Day,
Kindly accept our sincere apologies for this, we have communicated to you with a response.
We await your further response to finalise this matter.
Regards
STANLIB Resolutions Team
Kindly accept our sincere apologies for this, we have communicated to you with a response.
We await your further response to finalise this matter.
Regards
STANLIB Resolutions Team
STANLIB's reply16 Sept 2020, 10:05
Official
Good Day,
Kindly accept our sincere apologies for this, we have communicated to you with a response.
We await your further response to finalise this matter.
Regards
STANLIB Resolutions Team
Kindly accept our sincere apologies for this, we have communicated to you with a response.
We await your further response to finalise this matter.
Regards
STANLIB Resolutions Team
MN
Malcolm N's updateReviewer Update
16 Sept 2020, 10:09Good day,
Surely I would not have posted this if I had a response from you. As mentioned I have had no response from Ingrid. Can she not contact me?
Surely I would not have posted this if I had a response from you. As mentioned I have had no response from Ingrid. Can she not contact me?
MN
Malcolm N's update16 Sept 2020, 10:09
Reviewer Update
Good day,
Surely I would not have posted this if I had a response from you. As mentioned I have had no response from Ingrid. Can she not contact me?
Surely I would not have posted this if I had a response from you. As mentioned I have had no response from Ingrid. Can she not contact me?