Unacceptable Delay in Section 14 Transfer to Sanlam

I am extremely frustrated with the unacceptable delay in processing my Section 14 transfer from Stanlib to Sanlam. It has now been over a month since I submitted all required documentation, yet the transfer remains incomplete.

Throughout this period, I have received conflicting information from multiple Stanlib staff members regarding the progress of the transfer and the expected time frame for completion. This lack of clarity is completely unprofessional.

When I initially transferred my funds to Stanlib, the process was completed within two weeks, so I find it completely unreasonable and perplexing that this transfer is taking so long. The ongoing delay and inconsistency in communication lead me to believe this is a deliberate attempt to keep my funds with Stanlib longer than necessary, which is unacceptable.

I am requesting that Stanlib immediately take action to expedite this transfer and resolve this issue without any further delays. I expect urgent intervention to ensure the swift completion of this matter.

I trust that my complaint will be taken seriously and that prompt action will be taken to address this issue.