unable to log into profile the entire week

<p>My dad has been unable to log into his profile the entire week.</p> <p>Trying to call the call-center numerous times and it takes forever to get through to someone.</p> <p> </p> <p>If I try to reset password using `forgot password' link on site, the link for the password reset does not come through.</p> <p>When it does come through, the OTP doesn't get sent and when the OTP does get sent - 200 smses with new OTPs come in.</p> <p>Today was a huge problem because the OTP expired, then couldn't access it either.</p> <p> </p> <p>Can someone please fix my dad's profile ?</p>