Trying to get a statement for over two months

Item: STANLIB
Rating: 1
Author: Andre N

I have been sending emails, posting to Social media and trying to contact you via your website to no avail. My funds of my provident fund have been moved from NMG to your LIberty Classic fund, according to NMG. All I want is a statement with the status of my funds. Why is this so difficult to obtain?

Helpful (0)

Replies (3)

STANLIB's replyOfficial

18 Jun 2020, 11:31

Good Day Thank you for making us aware of your complaint. We’re working on your request and one of our consultants will make contact with you to assist you. Regards,

STANLIB Resolutions Team

Best regards,

STANLIB's reply18 Jun 2020, 11:31

Official

Good Day Thank you for making us aware of your complaint. We’re working on your request and one of our consultants will make contact with you to assist you. Regards,

STANLIB Resolutions Team

Best regards,

Andre N's updateReviewer Update

19 Jun 2020, 09:37

Over a week since initial contact, yes still no resolution. How difficult is it to get a statement for a client after I have provided all the required information??

Andre N's update19 Jun 2020, 09:37

Reviewer Update

Over a week since initial contact, yes still no resolution. How difficult is it to get a statement for a client after I have provided all the required information??

STANLIB's replyOfficial

19 Jun 2020, 15:01

Good Day,

We apologize for the poor experience.

Please be advised that your statement has been emailed to your email address on record.

Regards,
STANLIB Resolutions Team

Best regards,

STANLIB's reply19 Jun 2020, 15:01

Official

Good Day,

We apologize for the poor experience.

Please be advised that your statement has been emailed to your email address on record.

Regards,
STANLIB Resolutions Team

Best regards,