THEY RUINED MY INVESTMENT EXPERIENCE

What a downer experience has put me off investing completely i recently opened a tax free accoutnt expecting to be motivated and make some good investments after doing NO RESEARCH I invested in stanlib thinking its a good start as time went and doing more reseasch i decided to move my tax free account as i found more agreessive investments to invest in thinking i will invest in stanlib later i call the customer service and explained what i wanted to do the lady walked me through getting the INCORRECT FORMS AFTER EXPLAINING WHAT I WANTED TO DO after realizing that i was going to loose my tax free investment funds if i withdrew into my personal account which never happen as i put the new investment platforms details i had to call in again as there was nothing happening also for over 2 weeks upon calling i was told i must send documents requesting the transfer to the new provider which i did send and specified cause i knew how slow they are to send the transfer in rand value once again waiting for another 2 weeks with ZERO FEEDBACK FROM ANYONE i am told today that the units will be transferred and not the rand value???????? after speaking to three different people who have given me three different instructions with nothing happening for over a month I'm overly disappointed in this and its destroyed my willingness to invest in anything due to this experience its been over 4 months that i have been investing starting a new page in my life stanlib has had me waiting to invest for two and a half months of that the service is terribly slow given this experience i feel they doing it purposely due to customers finding better ways to invest and i was honestly just looking for something more aggressive with full intentions of investing with them again i WILL NEVER IN MY LIFE EVER DO ANYTHING ASSOCIATED WITH THEM AGAIN AFTER THIS EXPERIENCE.