1 reviews | Active since Nov 2017
They don't explain their products 2 the customers
i did a repurchase that is their term of asking 4 your money i did it last week Tuesday of 6000 they gave me 1000 then when i ask them why is that they tell me now that i have 2 wait for 45days so i can get money that will be next month on the 11th of Dec pls fellow citizens don't be like me don't use any of Stanlib products
Hello Xokza66,
Thank you for advising us of the issue you have experienced.
As explained to you directly, the 45-day clearance period for recurring debit orders is a widely practiced industry process to protect both the investor and the investment. It is disclosed in the terms and conditions when you apply to invest in unit trust portfolios. What we will do is review whether we should repeat the disclosure in a more prominent position on the investment form for better awareness.
It is our aim to use the information our investors provide to ensure that we improve our service to you and gain a better understanding of our investors' needs.
Warm regards
Barbara Egan, on behalf of the STANLIB team.
Hello Xokza66,
Thank you for advising us of the issue you have experienced.
As explained to you directly, the 45-day clearance period for recurring debit orders is a widely practiced industry process to protect both the investor and the investment. It is disclosed in the terms and conditions when you apply to invest in unit trust portfolios. What we will do is review whether we should repeat the disclosure in a more prominent position on the investment form for better awareness.
It is our aim to use the information our investors provide to ensure that we improve our service to you and gain a better understanding of our investors' needs.
Warm regards
Barbara Egan, on behalf of the STANLIB team.