1 reviews | Active since Dec 2016
Theft of profits and *********** customer service service
Stanlib does not stand by its redemption service agreement of 3 to 5 working days. All their required documents were submitted on day 1. Today on day 5 they left a message and sent an email requesting voice confirmation of my bank account details!!! Once they receive confirmation it takes 3 to 5 working days. They could have done this on day 2. They pay out at day 1 rates!! *******. Don’t invest with them you could be paid out 10 days after submission of requirements at day 1 rates. Even a payout of 3 to 5 days is ridiculous. Surely they have the technology to pay out the same day! Stanlib *****s your profits for at least 5 days. Unbelievable- well not really...
Hello Rochellerubin,
Thank you for bringing your experience to our attention. It is disappointing that we did not provide you with the service you expected of STANLIB. We did review and find that we had overlooked the FICA documents you sent in with your repurchase instruction.
Please note that your accusations are rather unwarranted. STANLIB has the integrity to treat all investors fairly and to correct any error at our expense and not at the expense of the investor. As you will know, the funds were paid out - at the market price of 15 November plus an administrative correction to give you the real value as at 13 November 2017 - the feasible day of value after completing bank verification.
Equity funds are volatile - highly susceptible to market movement. We will secure pricing as soon as possible for the transaction, as soon as all the documentation is received and this case bank verification is completed (you had not repurchased from the account in the past 6 months).
Thank you for your patience in allowing us to sort out the issues for your case
Warm regards,
Barbara Egan, on behalf of the STANLIB team.
Hello Rochellerubin,
Thank you for bringing your experience to our attention. It is disappointing that we did not provide you with the service you expected of STANLIB. We did review and find that we had overlooked the FICA documents you sent in with your repurchase instruction.
Please note that your accusations are rather unwarranted. STANLIB has the integrity to treat all investors fairly and to correct any error at our expense and not at the expense of the investor. As you will know, the funds were paid out - at the market price of 15 November plus an administrative correction to give you the real value as at 13 November 2017 - the feasible day of value after completing bank verification.
Equity funds are volatile - highly susceptible to market movement. We will secure pricing as soon as possible for the transaction, as soon as all the documentation is received and this case bank verification is completed (you had not repurchased from the account in the past 6 months).
Thank you for your patience in allowing us to sort out the issues for your case
Warm regards,
Barbara Egan, on behalf of the STANLIB team.