1 reviews | Active since Sept 2016

23 Sept 2016, 10:25

The WORST SERVICE I'VE EVER RECEIVED!!!!

<p>Stanlib is really a pathetic company. I haven't received such bad service from a company in years!!! It's disgusting and really disrespectful how they treat their customers.</p> <p> </p> <p>I am a broker who has previosuly used their services for my clients but I vow never to support this business again. They upgraded their website last week and it has been down ever since. They ignore all request for assistance, they don't provide any feedback on when this issue will be resolved!!! They are unable to assist with a simple request like a statement.</p> <p> </p> <p>When you call their call centre you hold for almost an hour and then they simply hang-up on you. SHAME ON YOU STANLIB. YOUR SERVICE IS DISGUSTING. YOU SHOULD BE ASHAMED OF YOUR CONDUCT!!!!</p> <p> </p> <p>THE WORST SERVICE I'VE EVER RECEIVED.</p>

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Replies (1)
STANLIB
STANLIB's reply23 Sept 2016, 11:51
Official

Hello Mduduzi-Luthuli

Thank you for taking my call. As discussed we are experiencing severe backlog issues due to our Operations process upgrade and our Online system security upgrade and enhancements.

I will take personal responsibility to update you on the progress of the matters you have requested we follow up.

Kind regards

Barbara Egan, for the STANLIB team