The Worst Service from Stanlib and Standard Bank EVER! Shocking!

On 12 February 2020 I requested my Stanlib account be linked to my Standard bank cheque account. I completed the relevant form sent to me, signed it, and emailed it back to Stanlib. Despite numerous emails to Stanlib, to date they still have not linked my accounts. Each time I resend my request I receive a confirmation email that they have received my instruction, and will inform me once my request has been completed. According to Stanlib they have linked my accounts, but on my banking dashboard the account is not reflected when I want to transact between accounts. I visited my Standard bank branch a few weeks ago to try and rectify the problem, but I was informed that only Stanlib can link the account and it cannot be done at branch level. It was confirmed at the branch that the accounts had NOT been linked, and confirmed that my banking dashboard reflected no link. I registered all my details on the Stanlib website, but cannot even access my account there as it doesn't allow me to. This exceptionally bad service cannot be attributed to lockdown restrictions as I requested the linking of my accounts in mid February 2020, which is long before SA went in to lockdown.