Terrible service delivery

I must say, before I wrote this article, I read up existing articles on hello peter regarding stanlib, its shocking to see the utter disregard that stanlib has for its customers. It appalling that any company would subject its customers to this much neglect, let alone a financial services provider. Ive logged a query with Stanlib 3 months ago for an amendment to a policy. A month later, I logged a complaint regarding the same query. Its been 2 months since my complaint has been logged and still no resolution. Its quite simple that stanlib does not care for its customers, and to make it worse, they do not provide any details on their website for escalating these matters (like an ombuds office). The directors/managers of this organisation should be ashamed of this level of service.