Terrible service and no communication.

I am absolutely disgusted in stanlib's service and lack of communication. If I ever invest again I will definitely not do it with stanlib. I invested a lump sum with stanlib and then I withdraw the full amount and discussed with a lady over the phone that the investment must be closed this was three years ago. Now all of a sudden they decide to debit my account of R1000. First of all no promision or communication that they will be debiting my account. Then there reason for the debit is that there is no funds in the account and that's why they have debited. The investment has been empty for three years why now do you decide to take my money. And still today I have no communication that the investment is canceled. Now let me put the cherry on top. So I stop the debit order with my bank but I now have new investment that debits R500 a month. And now that investment does not go off because as usual someone can't do there job right. But stanlib like to shift the blame to say it's my banks fault. But I asked them to cancel a R1000 debit order not a R500 now I have to call my bank again and ask them to lift the stop order. I'm sick of this back and forth. I will never ever invest with stanlib again!