TM
Tebza M
1 reviews | Active since Apr 2013
03 Oct 2016, 19:05
Terrible service
<p>I have been struggling to get my money from STANLIB for almost two weeks. This is very frustrating because I was told that I would recieve my money on a certain date several times. I was then given excuses about system upgrades which have nothing to do with me. I need this money as I am travelling out of the country on Wednesday and need to pay for certain costs. All I really wanted was a certain amount at a certain time, and I gave reasonable notice but all I got was terrible service. The last person I spoke to was Sumaya Hassen who promised that my money would be transfered by Friday 30 September but still NOTHING. After this experience and incovenience I am moving my funds from STANLIB to another institution that can serve me better. All I want is my money!</p>
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STANLIB's replyOfficial
05 Oct 2016, 21:15Hello Tubi-Tubz,
We do appreciate you bringing your concerns to our immediate attention as it does allow us to address any misunderstandings immediately.
As explained to you in our return e-mail on the evening of 30 September, as a regulated and reliable financial institution we cannot breach the 45-day clearance period placed on new deposits. The funds you were requesting were still governed by this holding period and in fact are only due to be released on 8 October 2016.
STANLIB will always ensure the safety of your investments but will never place unwarranted restrictions on your access to your own fund capital.
You are welcome to contact us directly should you require any additional information,
Kind regards,
Barbara Egan, on behalf of the STANLIB team.
Best regards,
STANLIB's reply05 Oct 2016, 21:15
Official
Hello Tubi-Tubz,
We do appreciate you bringing your concerns to our immediate attention as it does allow us to address any misunderstandings immediately.
As explained to you in our return e-mail on the evening of 30 September, as a regulated and reliable financial institution we cannot breach the 45-day clearance period placed on new deposits. The funds you were requesting were still governed by this holding period and in fact are only due to be released on 8 October 2016.
STANLIB will always ensure the safety of your investments but will never place unwarranted restrictions on your access to your own fund capital.
You are welcome to contact us directly should you require any additional information,
Kind regards,
Barbara Egan, on behalf of the STANLIB team.
Best regards,